Refund policy

We are happy to accept returns and will insure a store credit for the amount of the item(s). Please review our full return policy below.

    • Items marked FINAL SALE may not be returned, refunded or exchanged. 
    • Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return will not be accepted and will be returned to you at your expense. 
    • NON-RETURNABLE: Final sale items, Jewelry, Intimates,and Bras.
    • Please inspect your order upon reception. Damages must be reported within 3 days of receiving merchandise.  We will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item, please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.   Please contact urban.altered.shop@gmail.com or 256-344-3920 for assistance

How do I return my merchandise? 

To return an online order, simply email us at urban.altered.shop@gmail.com with your order number and the reason for the return/exchange. We will contact you back with an approval.  Once the item is received and determined to be in good condition, a store credit of exchange  will be issued.

We are unable to refund any shipping fees that may occur for the original order and return

When will my return be processed?

Once we receive your items, they will be processed within 3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.   Please check your tracking information for date of arrival back to our facilities.  
*We recommend recording your tracking information to ensure delivery.

 

Exchanges 

Can I exchange my item for a different size? 

Yes! We have two options you can take to exchange your item for a new size. 

  • Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 15 days of ordering for a refund. 
  • Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out. 

Please be aware that sale items are final sale and are not eligible for returns or exchanges. 

How do I exchange my purchase for a completely different item? 

If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item. 

Have a question you don’t see here? 

Please  reach out to use with questions we haven’t already answered. You can email us at urban.altered.shop@gmail.com